FAQ
What exactly does a virtual assistant do?
A virtual assistant (VA) provides remote support for administrative, creative, and organizational tasks. I can help manage your schedule, respond to emails, coordinate projects, assist with customer communication, and even support your digital presence.
How do I know if I need a virtual assistant?
If you’re feeling overwhelmed with daily tasks, missing opportunities due to disorganization, or spending too much time on things that aren’t driving growth—it’s time to delegate. A VA can help you reclaim your time and focus on what you do best.
What types of businesses benefit most from VA services?
Small business owners, solopreneurs, consultants, creatives, and busy professionals all benefit from VA services. If you’re wearing too many hats, a VA can be a game-changer.
How do you ensure confidentiality and data security?
Confidentiality is a top priority. I use secure platforms, encrypted storage, and password managers when needed. I’m also happy to sign an NDA (non-disclosure agreement) to ensure your information is protected.
How quickly do you respond to requests?
I aim to respond to all messages and requests within 24 business hours—and often much sooner. Turnaround times for tasks depend on the scope, but I always communicate timelines upfront.
Can you work in my time zone?
Yes! I’m flexible and work with clients across various time zones. We’ll coordinate a schedule that makes sense for both of us.
How do we communicate and collaborate?
I’m happy to use whatever communication tools work best for you—email, Slack, Zoom, Trello, Google Workspace, etc. I adapt to your systems or can suggest streamlined options if you’re just getting started.
What platforms or software do you use?
I’m experienced with tools like Google Workspace, Microsoft Office, Canva, Trello, Asana, Slack, Zoom, and more. If you have a preferred platform, I’ll get up to speed quickly.
How do I get started?
Just reach out via the contact form or schedule a free consultation. We’ll discuss your needs, goals, and how I can best support you. If we’re a good fit, we’ll get started with a simple onboarding process.
Do you offer a trial period?
Yes! I offer a short trial period or one-time project option to see if we’re the right fit before committing to a monthly package.
How is time tracked and reported?
I use time-tracking tools to log hours and provide detailed reports upon request, so you know exactly what you’re paying for and how your time is being used.
Are your services customizable?
Absolutely! No two clients are the same, so I tailor my support to fit your exact needs. Whether you need a few hours a week or ongoing support, I’ve got you covered.
Can I adjust the hours in my retainer package?
Yes! I offer flexibility in my packages and will work with you to shift hours up or down depending on your monthly needs.
What if I have overflow work?
If you have a busy week or last-minute project, I’ll do my best to accommodate overflow work. We’ll discuss your priorities and deadlines so I can adjust my schedule accordingly.
Do you handle customer-facing communication?
Yes, I can respond to customer inquiries via email or chat with your guidance and tone of voice, maintaining a professional and friendly brand presence.
Can you manage multiple projects at once?
Absolutely. I’m experienced in juggling multiple tasks and keeping things organized. I use project management tools to stay on track and ensure deadlines are met.
Are there any long-term contracts required?
No long-term commitments required. I offer flexible, month-to-month packages so you can scale up or pause services as needed. However, the most cost effective option is a long-term commitment.
How do billing and payments work?
Billing is typically done monthly via invoice. I accept secure payments through standard platforms (PayPal, Stripe, etc.), and custom arrangements can be made if needed.
Do you provide weekend or evening support?
I primarily work standard business hours but can offer occasional evening or weekend support by request—especially for urgent projects or launches.
What happens if you're unavailable or on vacation?
I give clients advanced notice of any planned time off and ensure all tasks are managed or scheduled ahead of time. For extended absences, I can help you make backup arrangements.